Over the past year, I've been exploring various coaching methods, and integrating self-directive coaching has significantly impacted my day-to-day interactions with the incredible teams and guilds at Potato. In line with the ethos of my recent article, I'm eager to share my insights with the community. Before we delve into the details, let me lay down the fundamental principles. Understanding the Heart of Self-Directive Coaching The essence of self-directive coaching ...

In our blogpost about the changing design skills required to make generative AI-powered products more human and trustworthy, we suggested following the principles of Conversational UX and referenced a UX Magazine article by Linus Ekenstam called "7 Principles of Conversational Design" Here are Ekenstam's seven principles seen through the lens of Generative AI to focus on UX techniques that build empathy and trust into your designs.

Embracing uncertainty when designing generative AI-powered products and services In the world of technology, we're accustomed to a certain level of predictability. We push a button, we get a result. We type in a search, and an algorithm delivers a list of relevant links. However, the rise of generative AI is bringing a layer of uncertainty – and with it, a new “AI-first” approach to designing highly personalised and conversational ...

2023 was the rise of generative AI, but 2024 is about fixing its creep factor. But are we going to make it worse? Companies are racing headlong to add AI to everything they make, whether their products need it or not. 70% of CEOs expect Generative AI to significantly change the way their company creates value in the next three years (PWC survey).

Building confidence in your role is an ongoing journey characterised by learning, growth, and the steadfast support of a robust community. Whether you discover this community within your organisation or by connecting with peers in similar roles outside of work, the significance of cultivating it through community engagement cannot be emphasised enough. The Power of Community: Despite the solitary moments that come with your role, the truth is that you ...

As a Delivery Lead, I play a crucial role in building meaningful relationships with our clients, going beyond the conventional focus on timelines and deliverables. When it comes to client management at Potato, empathy is my secret sauce. It's about understanding clients on a deeper level, beyond their business objectives. It's about appreciating their precise demanding situations, aspirations, and the human aspect of their expert roles.

In a series of posts over the next month, we are exploring the creative workflow process for designing playful and interactive narrative experiences that blur the lines between the real and virtual worlds. Our experience coming out of the UKRI "Audience of the Future” project has informed a lot of what we’re doing but we’ve gone further in the last year and we wanted to share some of our findings. ...

Let’s dive into an extraordinary and somewhat unconventional technique that promises to transform the way Delivery leads can tackle uncertainties during the project life cycle – the Stinky Fish Session. Now, before you turn up your nose, let me assure you that this unique approach is not about actual fish (thank goodness!). Instead, it's a metaphorical representation of those tough and unpleasant issues we often shy away from and how ...

While working in research, innovation, and product design, I've often found myself being asked to work with Personas. They are ubiquitous, regarded as a key tool for empathy and design. However, I believe it's time to take a closer look at them, to expand beyond them, to find new ways of representing and creating for our users. While I believe in the purpose behind Personas - to connect with people, ...

In today's fast-paced business environment, innovation and growth are essential for companies to stay ahead of the competition. However, implementing new ideas and strategies can be risky, as they may not always resonate with customers or deliver the desired results. This is where business experimentation comes in. Business experimentation is a process of testing and validating new ideas in a business setting. The goal is to reduce the risk of ...