In our blogpost about the changing design skills required to make generative AI-powered products more human and trustworthy, we suggested following the principles of Conversational UX and referenced a UX Magazine article by Linus Ekenstam called "7 Principles of Conversational Design" Here are Ekenstam's seven principles seen through the lens of Generative AI to focus on UX techniques that build empathy and trust into your designs.

Embracing uncertainty when designing generative AI-powered products and services In the world of technology, we're accustomed to a certain level of predictability. We push a button, we get a result. We type in a search, and an algorithm delivers a list of relevant links. However, the rise of generative AI is bringing a layer of uncertainty – and with it, a new “AI-first” approach to designing highly personalised and conversational ...