Using Conversational UX principles in your generative AI-powered products and services

In our blogpost about the changing design skills required to make generative AI-powered products more human and trustworthy, we suggested following the principles of Conversational UX and referenced a UX Magazine article by Linus Ekenstam called "7 Principles of Conversational Design" Here are Ekenstam's seven principles seen through the lens of Generative AI to focus on UX techniques that build empathy and trust into your designs.