In our blogpost about the changing design skills required to make generative AI-powered products more human and trustworthy, we suggested following the principles of Conversational UX and referenced a UX Magazine article by Linus Ekenstam called "7 Principles of Conversational Design" Here are Ekenstam's seven principles seen through the lens of Generative AI to focus on UX techniques that build empathy and trust into your designs.

As a Delivery Lead, I play a crucial role in building meaningful relationships with our clients, going beyond the conventional focus on timelines and deliverables. When it comes to client management at Potato, empathy is my secret sauce. It's about understanding clients on a deeper level, beyond their business objectives. It's about appreciating their precise demanding situations, aspirations, and the human aspect of their expert roles.

In today's fast-paced business environment, innovation and growth are essential for companies to stay ahead of the competition. However, implementing new ideas and strategies can be risky, as they may not always resonate with customers or deliver the desired results. This is where business experimentation comes in. Business experimentation is a process of testing and validating new ideas in a business setting. The goal is to reduce the risk of ...

Starting a business is no easy feat, and for many entrepreneurs, the ultimate goal is to grow and scale their startup with the hopes of turning it into a unicorn. But how do you know whether your business is ready to take that next step and scale? Scaling too quickly can lead to a host of problems, from inefficient operations to customer churn, while scaling too slowly can mean missed ...

tl;dr I'd like to see services like GitHub and GitLab give users the option to hide their contribution activity to help foster a healthier environment.

Making websites has become easy. As creatures of habit, we use the same tools we love to get our job done. As the world is slowly but surely facing irreversible changes because of human activities, what can we do to help as developers?

In my experience of leading agency delivery teams, I have regularly been invited into meetings to meet senior client stakeholders as a one-off, or intro, but noticed this engagement is rarely followed up with a more regular meeting. These people are often the most important decision makers in the project, and only get to understand second hand information or review deliverables at the end, when it’s too late to provide ...

Learn how to change direction quickly!

Over the course of your career you will have probably heard questions like “When will feature X be available?” or “What’s our plan to solve Y?”. You may have also spent hours in status meetings or steering committees reviewing feature specs. And justifying what your team is working on now, and what they were going to focus on in the upcoming months. You’ve probably tried some ways of having people ...